cloudworx x Aircall – Cloud telephony solution in Salesforce

We are delighted to welcome Aircall as a new partner offering an outstanding software solution for secure B2B cloud telephony. We are always on the lookout for the best Salesforce integrations on AppExchange for our customers, and Aircall's business telephony solution is one of them.

What is Aircall?

Aircall has been on the market with its cloud-based call centre software since 2014, with the vision of perfecting and significantly simplifying telephone support. Aircall now optimises the workflows and processes of thousands of sales, support and call centre teams.

Thanks to the cloud, the software offers excellent voice quality, numerous additional features and intuitive operation.

Aircall also provides Salesforce integration. This allows you to connect all sales and support team workflows directly to your Salesforce CRM system and other business tools.

What are the advantages of a cloud-based telephony solution that is integrated into your CRM system?

Imagine your phone rings and a window pops up on your screen with all the relevant information about the caller. You know immediately who is on the other end of the line, when the last communication took place and what the current status is with the caller. But that's not all!

Benefits of Aircall Salesforce integration

Using Aircall in Salesforce brings numerous additional benefits:

• Centralise your workflow With Aircall, you can answer or start calls without leaving Salesforce. Forwarding calls to users or teams is also possible with just one click.
• Quick and easy process optimisationAircall is ready to use in no time, and your team can start right away with improved telephony and optimised processes. The app can also be quickly and easily connected to numerous other solutions such as Slack, Gong and many more.
• Increase productivity and efficiency across the entire teamNotes can be taken directly during the call and are automatically saved in your Salesforce system. No more manual notes on paper or tedious follow-ups.
• Clear dashboards for relevant evaluationsGet relevant information about call activity and productivity presented in a simple and clear format. So you can see the information that really matters.

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Why Aircall is our go-to telephony solution for Salesforce

For our small and medium-sized consulting clients, we are always looking for Salesforce apps that offer the best value for money and the most comprehensive functionality. We find solutions that match our clients' requirements.

And Aircall meets all of our clients' requirements for a telephone solution. We use the app ourselves in our daily work and have integrated Salesforce into our system.

Here's what our Salesforce experts have to say about Aircall:

‘Aircall is easy to set up and, thanks to its clear interface, absolutely intuitive to use. The Salesforce integration offers many advantages, and Aircall is truly the best cloud telephony solution we have tested on the market, offering excellent value for money,’ says Daniel Ebel, Consulting Developer at cloudworx.

The app is easy to use, workflows are quick to set up, and it comes with many practical features that greatly simplify call management and team communication. By assigning calls, customising loops and taking notes on each call, everyone in the team always knows whether callbacks have already been made and no call goes unanswered.

And Aircall meets all of our customers' requirements for a telephone solution. We use the app ourselves in our daily work and have integrated Salesforce into our system.

Would you like to learn more about the B2B telephony solution and find out whether Aircall is the right solution for your company?

Contact us directly and arrange a free consultation!